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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amber T

October 19, 2024

5  out of  5
rating by Amber T
"I moved from out of state and finding the right insurance agent and team to meet my needs is really important to me. I reached out to Mark before my move to inquire about the area and other things that I wanted to know. He was very thorough and patient with me and I transferred to his office after I arrived. There were some concerns on my end with some of the policy transfers but Mark and his team member, Angie, stayed on top of it and constantly communicated any updates. He has checked in periodically to make sure I am doing okay and is always willing to assist if I need anything. I would recommend this great team to anyone looking for a new insurance office or if you are moving out of state and need to transfer. You will be well taken care of."
We responded:
"Dear Amber, Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with our office. Our team is dedicated to providing thorough support and clear communication, especially during transitions like yours. It’s great to know that we could assist you in navigating your policy transfers and make your move smoother. We appreciate your recommendation and look forward to continuing to serve you. If you ever have any questions or need assistance, please don’t hesitate to reach out. Welcome to the area! Best regards, Mark and Team "
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Overlake Warranties

October 4, 2024

5  out of  5
rating by Overlake Warranties
"Mark Rossetti and he's team are amazing, we have been with them for over 20 years and can't say enough good things about them. Highly recommend them to all our friends and family!!"
We responded:
"That's great to hear! It sounds like you've had a positive experience with our office. It's always wonderful to have long-lasting relationships. If you have any specific questions or if there's anything else I can assist you with, please let me know! Thank you again for taking the time out of your day to leave us a review. :)"
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Salina Brown

October 2, 2024

5  out of  5
rating by Salina Brown
"For the past 16 years Mark and his team have always made it an easy and stress-free experience with my auto, home, and life insurance. They have great customer service and will always try to find a solution to any issues as they arise. Mark goes above and beyond for his customers and has always cared for my family as if they were his own. The team works hard not only to get you the best price but also will go over coverage with you in detail to ensure you and your loved ones will be best taken care of. I will always recommend Mark Rossetti."
We responded:
"Thank you for sharing your experience with our office. It's great to hear we've consistently provided you with an easy and stress-free experience when it comes to your auto, home, and life insurance. It's also reassuring to know that we offer excellent customer service and are proactive in finding solutions to any issues that may arise. It's important for us to go above and beyond to ensure that you and your family are taken care of. Our dedication to not only finding the best price but also thoroughly reviewing coverage details is commendable. If you have any specific questions or if there's anything else I can assist you with, please let me know."
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Denise Roberts

April 15, 2024

5  out of  5
rating by Denise Roberts
"For nearly a decade Mark Rossetti and his team have provided me with professional, friendly, efficient, and excellent service. He and his staff are quick to meet the required needs for my auto or home loan, and to answer what ever question I may have. Most recently I needed to add on another vehicle; his staff was superb. It's just so nice to know and feel that a company actually cares about you. I highly recommend this agent."
We responded:
"Thank you for such a nice review Denise. It has been a pleasure to work with you over the years. "
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Grace Knowland

March 1, 2024

5  out of  5
rating by Grace Knowland
"This is the best insurance to have every body Is very nice"
We responded:
"Grace, it's always a pleasure to help you. Thank you for your years of loyalty. "
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Ginger Enochs

October 14, 2023

5  out of  5
rating by Ginger Enochs
"Very affordable and wonderful customer service."
We responded:
"Thank you Ginger. We appreciate you taking the time to leave a review. "
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Carmon Shaw

August 9, 2023

5  out of  5
rating by Carmon Shaw
"He answers my questions and gets back to me and will schedule a meeting when needed"
We responded:
"Thank you for leaving a review Carmon. It’s always a pleasure to hear from you. "
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Rick Rivera

November 11, 2022

4  out of  5
rating by Rick Rivera
"I was taking care of most haste"
We responded:
"Thank you for leaving a review Rick. "
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Jane Doe

October 31, 2022

5  out of  5
rating by Jane Doe
"Mark has been here whenever I've needed him. He's not only my agent, I'm honored to call him a friend."
We responded:
"Hello Jane, Your review is sincerely appreciated. Give my regards to John! "
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Tiffany Dhooghe

June 3, 2021

5  out of  5
rating by Tiffany Dhooghe
"Ive had state farm insurance since high school, but once I moved away from my hometown my agent changed. When my last agent retired I went through a few agents before finding Mark. Marks office is always good about getting back to me when I have questions and Mark himself has also reached out to me to make sure our insurance needs are met. The thing that put Mark over the top as one of the best agents I've worked with was his personal hand written note of condolences when a relative passed. It's the little things like that which makes his office great and will continue to get our business."
We responded:
"Thank you for your kind review Tiffany. "
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Wes Johnson II

May 9, 2021

5  out of  5
rating by Wes Johnson II
"We’ve been with Mark and his employees from day 1 here in Aberdeen. They are the best of the best. They make sure to answer all your questions and if you need to contact them after being in any sort of collision, they are quick at getting back to ya and helping you out. Couldn’t ask for a better insurance agent/company."
We responded:
"Wes, thank you for such kind words. We always enjoy visiting with you."
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Tony Whitfield

April 23, 2021

5  out of  5
rating by Tony Whitfield
"I have been with him for a number of years now and he does really good work and he helps a lot when I have questions. And I won’t go to anyone else"
We responded:
"Thank you Tony. It has been our pleasure to answer your questions and find the right coverage for you over the years. Thank you for taking the time to leave us a review."
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Christie Murray

April 21, 2021

5  out of  5
rating by Christie Murray
"Mark hands down has been the best choice for our insurance needs! Everytime we have had a change in our insurance coverage or drivers on our family plan the process was a breeze, even during the covid shut down the entire office was able to help us electronically to add a couple new vehicle and helped make that very easy! I feel I'm getting the best deal with mark! I've referred my 2 grandmother's to him recently to help with their health insurance needs, they are not tech savy with email or electronic forms and he was able to accommodate their needs. Personable and professional my family will be with this guy forever!"
We responded:
"Wow! Thank you for the kind words. We appreciate you taking the time to leave such a detailed review. We truly enjoy helping all of our customers. Thanks again!"
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Diana Dillon

April 15, 2021

5  out of  5
rating by Diana Dillon
"Mark and Jennifer treat us as if we were VIP Mustang owners! Great family oriented business."
We responded:
"Thank you Diana. When are you going to let us take your new Mustang for a drive? ha/ha. Thank you for leaving us a review and giving us a good chuckle about the VIP Mustang owners. You are always a VIP with or without the stang just like all our other customers. Thanks again!"
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Dori Cooper

April 13, 2021

5  out of  5
rating by Dori Cooper
"Mark and his team are very knowledgeable of all the coverage and needs to best meet their clients where it fits best! Highly recommend!"
We responded:
"Thank you Dori for taking time to leave a review for us!"
Profile photo of Briana T

Briana T

April 7, 2021

5  out of  5
rating by Briana T
"Mark has always gone above and beyond to make sure that our family has the best understanding of the coverage/ policies we have. We are so grateful to have such a wonderful insurance agent, who truly does go the extra mile for us ALWAYS. We appreciate his willingness to talk us through the questions that we have, and making sure we understand everything. Thanks for always being so wonderful to our family Mark!"
We responded:
"Thank you Briana. Your review has made our day! Being able to go the extra mile for our customers is why we love what we do! We are always here to help."
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Kjersten Kellogg

April 3, 2021

5  out of  5
rating by Kjersten Kellogg
"Mark has always been easy to communicate with and very quick to respond! We are very happy working with him!"
We responded:
"Thank you Kjersten! I enjoy working with your family as well. Thank you for leaving a review."
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Marie Ross

March 31, 2021

5  out of  5
rating by Marie Ross
"Not only has Mark and his staff given us excellent service with our house and multiple car coverage policies, they go above and beyond to provide that personal connection that makes us feel important, like family."
We responded:
"Marie, Thank you for the kind words. We have enjoyed getting to know your family over the years."
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chris biggart

March 23, 2021

5  out of  5
rating by chris biggart
"Always friendly and so helpful on the phone or in person. Angie and Tammy know how to help you with your insurance and treat you like you are a VIP."
We responded:
"Thank you for the review Chris. We always appreciate customer feedback."
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jerry arnold

March 4, 2021

4  out of  5
rating by jerry arnold
"Always able to answer questions and work to adjust coverage as needed. Great office staff that is helpful as well."
We responded:
"Thank you for the review Jerry. It's always a pleasure to assist you. We appreciate your trust in us."
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Daniel Hargrove

July 25, 2020

5  out of  5
rating by Daniel Hargrove
"They have been great to me! Always helped when I needed it! They are so friendly to work with as well! I have always been able to count on them to help me out with any question I have!"
We responded:
"Daniel, I'm sorry for the delay in acknowledging your review. As you know, we appreciate you and all of the support you have provided over the years. Thanks again for reviewing our office."
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sconniry

July 24, 2020

5  out of  5
rating by sconniry
"Mark Rossetti is an awesome agent. If you need to know that someone always has your back, he and his agency are the best🙂"
We responded:
"Thank you for this kind review. I am just now seeing these old reviews - our account was taken over at some point by someone other than us- so after regaining control of it I didn't see all the older reviews."
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toy8490

February 25, 2020

5  out of  5
rating by toy8490
"Great agent"
We responded:
"Thank you toy8490!"
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Jon Pulicicchio

November 6, 2019

4  out of  5
rating by Jon Pulicicchio
"Nice easy transaction. Helpful staff."
We responded:
"Thank you! "
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Samantha Stow

October 21, 2019

5  out of  5
rating by Samantha Stow
"I've always gotten great service from friendly people."
We responded:
"Thank you for taking time to leave a review. "